Customer Service

Customer Service

The following is a list of your frequently-asked questions along with useful information about Essentials Only. If we haven’t answered your question below, please email info@essentialsonly.com.au 

Essentials Only is located in Pacific Paradise on the Sunshine Coast, Australia. We’re an online retailer that can deliver your order anywhere in Australia using trackable Australia Post Parcel Post, or next business day to most areas with Express Post at cost.

Shipping Options

If all the items in your order are in stock, and we receive your order and payment before 5pm Brisbane time on a weekday – we will ship your order the next day. Please visit our Shipping page for everything you need to know about shipping and delivery.

Can’t find what you’re looking for?

All our product categories are at the top of the site. Or try the search box at the top-right.

Where is your store?

We do not have a retail store that you can visit – but you can choose Local Pick Up and collect your order directly from our house.

Stock levels

Stock levels will be current on our website to the best of our ability.

How to add more items to an existing order that hasn’t been sent:

Please place a new order in usual way. Immediately send us a separate email to info@essentialsonly.com.au alerting us to your second order and that you’d like us to combine your orders. If, and only if, we can combine the two orders – we will refund the excess shipping charge back to your method of payment.

Payment Methods

We accept the following types of payment:

  • Cash on Collection
  • Direct Deposit into our bank account. Please note your order will be shipped after the funds have been cleared and stock is available. Bank details are shown below and also emailed to you when the order has been completed:

Heritage Bank
BSB – 638 060
Account – 14883295
Name – Essentials Only

Please enter your order number in the reference field.

  • PayPal
  • American Express, MasterCard or Visa via our SSL-secured checkout via PayPal

Item request

If you can’t find what you’re looking for, or would like us to stock a new item from an existing or new supplier, please email us.

Our pricing policy

Prices may change after a product has been released, for example if you read about a new product from last month, the price may have changed since then – and the current price will be that shown on the product page.

We are open to negotiation for volume orders – please email info@essentialsonly.com.au with your requirements for a quote.

Orders are Final

We do not offer “change of mind” returns or order cancellations once payment has been received. We’d rather you had the right thing first time – so if you’re not sure about something email us before making an order. Warranty issues are of course not considered returns and explained fully in our Terms and Conditions.

You’re not happy?

Simple – email us at info@essentialsonly.com.au for a speedy resolution. We will not discuss your problem using social media.

 

Refund Policy and Guidelines

Essentials Only want you to be satisfied with your purchase which is why we offer a refund policy! This means that if you are not completely happy with your order, you are welcome to return the products for a refund or store credit, conditions below apply for this

Unused & unopened items

If you change your mind after you receive your products and no longer want to use them, return them to us within 30 days for a full refund of the product costs.  (We will not refund shipping costs & you will need to pay for return postage)

How to return:

Email info@essentialsonly.com.au with your order number & items being returned.  This step needs to be completed before you return your items to ensure we can process your refund or credit quickly, once we receive the products.  If you believe your items may be faulty, please email info@essentialsonly.com.au  with your order number and details of the issue. Please provide photo evidence if possible. We will process an exchange/refund as soon as possible for you

Pack up your unwanted items as safely and possible in a box and return your items to:

Essentials Only
PO BOX 9081
Pacific Paradise  QLD 4564

Once we receive the items back, we will refund or credit your account. (Please note this step is only completed when we receive your items back, please allow 2-5 days processing time after your items are received back at our warehouse).

Costs and Delivery Estimates

All orders placed before 5pm AEST Monday-Friday will be shipped the next day.

Free standard shipping on all orders over $150,  otherwise there will be a shipping charge starting at $8.20 using Australia Post,  this will be calculated at the checkout. Express Post will be delivered overnight from the date of dispatch depending on your location.

Privacy Policy

Yes – we have a privacy policy.

Company details

Essentials Only ABN 91851876505